Resetting your password

Resetting your password

To reset your password, you need to remember either the email address you used when creating the account or the username that was automatically created for you:

  • Go to Lost password.
  • Fill in your username or your email address.
  • Click Reset password.
  • Check your email inbox.
  • Open the email you should have received from SmartShape named “Password Reset for SmartShape Store”.
  • Click on the link to reset your password.
  • Enter a new password twice in the form.
  • Click Save.

Your new password should now allow you to login to SmartShape.

If you still have trouble logging in, don’t forget you can reach out to us. We’re here to help.